From the first step to your doorstep.
Our gifts are made and fulfilled through production partners. The time needed to prepare and ship an order depends on the item and its destination.
Production and delivery
Production happens before shipping. Available delivery options and charges are shown during checkout. Check the product information for item-specific details.
Shopping for a birthday, holiday, or another fixed date? Contact us before ordering so you can check the timing. Please do not assume an arrival date unless it has been confirmed for your order.
Check your details
Review your shipping address and selected product options before checkout. If you notice an error after placing an order, get in touch as soon as possible. Changes may not be possible once production or shipping has started.
Need help with a delivery?
Send us your order number and a description of the issue. For damaged or incorrect items, keep the product and packaging and take clear photos for the review.