Returns and Refunds

Blue Collar Keepsakes is planned around personalized and made-on-demand products. Because many items are produced specifically for the customer, return eligibility may be limited.

Personalized items

Personalized products may not be returnable unless they arrive damaged, misprinted, defective, or different from what was ordered.

Damaged or incorrect orders

If an item arrives damaged or incorrect, contact us with the order number, a description of the issue, and clear photos of the product and packaging. This helps us review the issue with the fulfillment partner.

Customer-entered errors

Names, roles, custom messages, and personalization details should be checked carefully before checkout. Errors entered by the customer may not qualify for a free replacement.

Refund timing

If a refund is approved, processing time depends on Shopify, the payment provider, and the customer�?Ts bank.

Final return rules should be reviewed once live fulfillment partners and product types are confirmed.